FAQs

What makes Aivayi different?

We track what's trending before it goes mainstream — every product is hand-picked and vetted by our team, not mass-listed. If it's not something we'd want in our own home, it doesn't make the cut.

How often do you add new products?

New finds drop every week. Follow our homepage or newsletter so you don't miss items before they sell out.

What's your shipping policy?

Free shipping on every order to both Canada and the United States — no minimum. Orders are dispatched within 1–3 business days. Delivery is 3–7 business days for items shipping from our US warehouse and 7–15 business days for items from our overseas warehouse; the origin and estimate are shown on each product page. Tracking is emailed to you as soon as your order ships.

What's your return policy?

We offer 30-day easy returns on unused items in their original packaging. See our Refund Policy for full details.

Do you restock sold-out items?

Some items restock, but many are limited drops that won't return once sold out — that's part of the “gone fast” experience.

How do I contact support?

Reach us anytime through our Contact page and we'll get back to you within one business day.