Terms of service
Overview
Welcome to Aivayi.
The terms “we”, “us”, and “our” refer to Aivayi, operated by 13034411 Canada Inc. Aivayi operates this online store and website, including all related content, products, features, and services.
Our store is powered by Shopify, which allows us to provide our online shopping services.
By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website or services.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you confirm that you are legally able to enter into an agreement in your province, territory, or country of residence.
You agree to provide accurate, complete, and current information when making purchases, including your name, email address, payment information, and shipping details.
You are responsible for maintaining the security of your account information and any activity conducted through your account.
Section 2 - Our Products
At Aivayi, we hand-pick trending products before they go mainstream — every item is scouted and vetted by our team, not mass-listed.
We make every effort to display our products accurately. However, colors, appearances, sizes, and measurements may vary slightly depending on your device settings, lighting, or screen display.
Product descriptions, specifications, availability, and pricing may be updated or changed at any time without notice.
Customers must follow all manufacturer instructions and safety guidelines. Aivayi is not responsible for damage caused by improper installation, misuse, modifications, accidents, or failure to follow product instructions.
Section 3 - Orders
When you place an order with Aivayi, you are making an offer to purchase our products.
We reserve the right to accept or decline any order for reasons including:
- Product availability
- Incorrect pricing information
- Suspected fraudulent activity
- Incorrect customer information
Your order is only accepted after payment has been successfully processed and you receive an order confirmation.
Please review your order carefully before submitting it. Once an order has been processed, we may not be able to cancel or modify it.
Returns and refunds are handled according to our Refund Policy.
Section 4 - Pricing and Payments
Prices are displayed in the currency for your region — Canadian dollars (CAD) for customers in Canada and US dollars (USD) for customers in the United States.
Prices, promotions, and discounts may change at any time without notice.
You agree to provide accurate payment information and confirm that you are authorized to use the payment method provided.
You are responsible for any applicable taxes, shipping costs, or additional fees displayed during checkout.
Section 5 - Shipping and Delivery
We currently ship to addresses within the United States and Canada.
Shipping times provided by Aivayi are estimates and are not guaranteed.
Aivayi is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Customs processing
- Incorrect shipping information
- Events outside our reasonable control
Please review our Shipping Policy for additional information.
Section 6 - Intellectual Property
All content on the Aivayi website, including logos, branding, images, text, graphics, designs, and product descriptions, belongs to Aivayi or its licensors.
You may not copy, reproduce, modify, distribute, or use our content without written permission.
Section 7 - Third-Party Services
Aivayi may use third-party services to operate our store, including payment processors, shipping and fulfillment partners, analytics tools, and Shopify services.
Aivayi is not responsible for issues caused by third-party services outside our control.
Section 8 - Shopify Relationship
Aivayi is powered by Shopify, which provides the platform that allows us to sell products online.
However, purchases made through our store are transactions directly between you and Aivayi. Shopify is not responsible for products purchased, order issues, refunds, returns, or customer service matters.
Section 9 - Privacy
Your personal information is collected and used according to our Privacy Policy.
By using Aivayi’s website, you agree that your information may be processed to:
- Complete purchases
- Provide customer support
- Improve our services
- Communicate important updates
Section 10 - Customer Reviews and Feedback
If you provide reviews, comments, suggestions, or other feedback, you allow Aivayi to use this content to improve and promote our services.
You confirm that your feedback does not contain unlawful, misleading, offensive, or copyrighted material belonging to another party.
Section 11 - Errors and Updates
Occasionally, information on our website may contain errors related to pricing, descriptions, availability, or promotions.
Aivayi reserves the right to correct errors, update information, or cancel orders affected by inaccurate information.
Section 12 - Prohibited Activities
You may not use Aivayi’s website for:
- Illegal activities
- Fraudulent purchases
- Attempting to damage our website
- Uploading harmful software
- Copying our content without permission
- Misusing customer information
Aivayi reserves the right to restrict access to users who violate these terms.
Section 13 - Disclaimer
Aivayi provides products and services on an “as available” basis.
While we aim to provide accurate information and quality products, we do not guarantee that our website will always operate without interruptions or errors.
Section 14 - Limitation of Liability
To the fullest extent permitted by law, Aivayi is not responsible for indirect damages, losses, or expenses resulting from the use of our website, products, or services.
Customers are responsible for using products safely and according to provided instructions.
Section 15 - Changes to These Terms
Aivayi reserves the right to update or modify these Terms of Service at any time.
Changes become effective once posted on this page. Continued use of our website after changes are posted means you accept the updated terms.
Section 16 - Governing Law
These Terms of Service are governed by the laws of Ontario, Canada.
Any disputes will be handled according to applicable Ontario laws and courts.
Contact Information
Questions about these Terms of Service can be sent to:
Aivayi
Email: hello@aivayi.com