Shipping policy
Order Processing
Orders are typically processed within 1–3 business days before they leave the warehouse.
You’ll receive a shipping confirmation email with tracking information once your order ships.
Shipping Destinations
We ship to addresses within the United States and Canada. We’re not yet able to fulfill orders to other countries.
Some products ship from a warehouse inside the United States, and some ship from an overseas warehouse. The origin and its delivery estimate are shown on each product page and in the Shipping Times section below.
Shipping Times
Delivery time depends on which warehouse your item ships from:
- Ships from our US warehouse (United States addresses): most orders arrive within 3–7 business days after shipment.
- Ships from our overseas warehouse (United States or Canada addresses): most orders arrive within 7–15 business days after shipment, with total delivery typically spanning 8–18 business days from when you place your order.
Delivery times are estimates and are not guaranteed. Peak demand and customs processing can extend them.
Shipping Costs
Free standard shipping on every order — to both the United States and Canada. No minimum spend, and no shipping charge added at checkout.
Order Tracking
Once your order has shipped, you’ll receive a tracking number by email.
Please allow 24–48 hours for tracking information to update after that email arrives — this is normal.
Cross Bundle Products
Some of our products (bundles combining two or more different items, such as our “Duo,” “Kit,” and “Bundle” products) may ship in separate packages and arrive on different days — each item is fulfilled and tracked separately. This is expected and doesn’t mean your order is incomplete.
Address Information
Please ensure your shipping information is accurate before completing your purchase.
Aivayi is not responsible for orders delivered to an incorrect address due to customer-provided information.
If you notice an error with your shipping address, contact us as soon as possible at hello@aivayi.com. We’ll do our best to help, but we cannot guarantee changes once an order has been processed.
Lost, Stolen, or Delayed Packages
Once your order has shipped, it is handled by our shipping carrier. Aivayi is not responsible for packages that are:
- Lost after delivery confirmation
- Stolen after being delivered
- Delayed due to carrier issues
- Held by customs
If your package hasn’t arrived within the expected delivery window, contact us and we’ll help investigate.
Customs, Duties, and Taxes
Items shipping from our US warehouse to a United States address are domestic and are not subject to customs inspection or import duties.
Items shipping from our overseas warehouse are sent, wherever possible, on a delivered-duty-paid basis — any applicable import duties are prepaid and you should not receive a separate bill. On the rare occasion a carrier or customs authority assesses an additional duty, tax, or service fee, it remains the recipient’s responsibility, separate from and in addition to any tax charged at checkout.
Aivayi is not responsible for delays or additional charges caused by customs authorities.
Questions About Your Order
For orders taking longer than anticipated, contact us at hello@aivayi.com.